Relay Partner Support

Relay Partner is invite-only — there’s no sign-up screen in the app. Accounts are created by our team once a venue is listed on Relay. If you run a facility and would like to join, start at Relay for Venues.

Partner accounts are separate from player accounts, even where the email looks the same. If your credentials are rejected, email us and we’ll confirm which account is registered against your venue and reset the password.

Every 7 days, arriving on a Wednesday, by UPI or bank transfer. The Payouts screen shows your next payout and its due date, what you’ve been paid this month, your all-time earnings, and a full transaction history broken down into gross, commission, and net paid.

Commission applies only to bookings Relay sends you. Bookings that come through your own channels are never charged, even though they appear in the app.

Bank and UPI details are shown read-only in Settings and can’t be edited in the app — changing where money goes is deliberately handled by a person. Email us from your registered address and we’ll verify the request before updating anything.

Open the Venue screen to edit your name, description, sports, price per hour, courts, amenities, FAQs, and photos. Changes appear to players in the Relay app. Some fields need approval before they go live — those show an “awaiting approval” note until reviewed, and your existing details stay live in the meantime.

Open the booking from Bookings or the dashboard. Cancelling a paid booking issues the refund automatically and re-opens the slot. Flagging a no-show records it against the booking and issues no refund — the session was held, the customer simply didn’t arrive.

What a customer gets back when they cancel depends on the free cancellation window you set in Settings: cancelling outside it is a full refund and the slot re-opens; inside it, no refund is issued and you keep the full amount.

Community sessions are group bookings hosted at your venue. You can watch each one fill, message the whole group, confirm a session once it has the numbers to run, or cancel it — which refunds every paying attendee automatically.

Follow the steps on our account deletion page, which also sets out what is deleted and what we’re legally required to retain.