Relay Support
Last updated: 28 October 2026
Help for Relay — the app players use to find activity partners, chat, and book sessions, published by ASTRAION CORE LLP. If you run a venue rather than play on Relay, Relay Partner has its own support page.
Get in touch
Email [email protected] from the mobile number or email registered on your account where possible, and describe what happened.
We acknowledge every request within 24 hours. Anything that needs a change on our side — a payment issue, a safety report, account recovery — is completed within 15 days, the same commitment given in our Privacy Policy’s Grievance Officer section.
Common questions
How does matching work?
Swipe through Discover to like or superlike other players. A mutual like is a match — once matched, you can chat and plan an activity together, including booking a venue through the app.
I can't sign in.
Sign-in is by mobile number and a one-time code (OTP). If you stopped receiving the code, check that you entered the right number with country code, and that your device has signal. If it still doesn’t arrive, email us with the number you’re trying to use.
Why does the app ask for my location?
Location is only used to suggest venues and activities near you. You can decline or revoke it any time in your device settings — the rest of the app still works, just without nearby suggestions.
Why does the app ask for camera access?
To take a profile photo, and for a brief one-time check during onboarding that confirms you’re a real person. If that automatic check can’t confirm you after a few tries, our team reviews it manually — you’re not permanently blocked by a failed scan.
How do payments work?
Venue bookings and paid community events go through Razorpay. The price shown at checkout — including any convenience fee and GST — is what you’re actually charged; we never store your card, UPI, or wallet details ourselves.
A payment went through but something didn't work.
Don’t pay again. Email us with the payment ID shown on the error message (or in your Razorpay confirmation) and we’ll sort it out.
Can I cancel a booking?
Open the booking from your Sessions tab. What you get back depends on the venue’s cancellation policy, shown at the time you booked and again on the booking itself.
Someone is making me uncomfortable.
Open their profile or your chat with them and use Report or Block. Blocking is immediate and mutual — they won’t be able to see or message you either. Reports are reviewed by our team.
How do I delete my account?
In the app: Profile → Legal & account → Delete my account. No need to contact us first — see our account deletion page for exactly what’s deleted and what we’re legally required to retain.
Reporting a problem with the app
Tell us what you were doing, the screen you were on, and roughly when it happened — that’s usually enough for us to find the matching error report. Screenshots help.
Contact us
ASTRAION CORE LLP
Email: [email protected]
Address: A-422, Plot No 119, Icpo, Ichr Society, Sector-35, Noida, Uttar Pradesh 201301, India
See also our Privacy Policy and Terms of Service.